“Plumber came round Friday night, Bank Holiday weekend to fix my leaking boiler. So grateful for him to come round at such unsociable hours. Really kind, friendly and explained everything that was causing the problem and what was needed to fix it (transpired to be a partly bad installation of the waste on a new boiler from 2 years ago as I was able to witness). Discussed PowerFlush and MagnaClean installation options and he was honest enough to say it was not needed. Really appreciate this kind of honesty! 1st Call Services are now my new plumbers and recommend them 100%.”
Mr Gretton, Leigh on Sea, 28th April 2017
“A fantastic service provided at every step. From the initial survey until the job was completed, the team offered a very professional service; offering advice and explanations along the way. When my old boiler decided to die, I did my research and decided I wanted to go for a particular boiler; after talking through with David, he suggested a slightly different model and I am very pleased that not only that I did listen, but David actually suggested the better option. I would highly recommend them if you want an honest service, provided by a professional, friendly and not to forget funny team. :-)”
Mr Quereshi, Rayleigh, 2nd February 2017
"After being let down by my usual boiler man I found it quite difficult to get quotes for a new boiler. Everyone was either busy or had mixed or no reviews. After eventually receiving a couple I found David at 1st Call very helpful, discussing options with me and ways to keep the quote down, even with my specific requests. David and Robin fitted our boiler the following week and we are still really pleased with the results. Nice guys and did a great job, working long days. My advice to anyone needing a new boiler is to not waste your time trying to get quotes like I did and just give David a call.”
Mr Clarke, Rayleigh, 12th November 2015
“All I can say is excellent service from the team of 1st call services! Very punctual, honest, competent, and polite. The experience was absolutely top class from the start of the survey up to the end of the job, left the place clean and tidy and excellent communication, he gave me his honest opinion on different things and no messing around. I would definitely recommend this company to everyone who's in need of this service, David and Scott absolutely nailed it! Thanks 1st Call Services!”
Mr Laureano, Wescliff on Sea, 18th March 2015
“Worcester Bosch combi -boiler fitted by 1st call services (boiler now pay later). Superb from start to finish. Rough price over the phone, not pushy and left ME to contact him. David arrived on time, recapped, then I left for work. Job was done at 4.30pm and I was given a demo. I emailed David throughout the process with questions and he replied in extremely good time. Whole process was smooth, not pressured, and quick. David and his team were professional, and know the job well. The boiler is brilliant, and the finish looks good I would recommend David and his team, and would use them again in future.”
Mr Houlston, Romford, 14th January 2015
“Dave and his team guided me through the whole process from initial survey for new boiler and pipework in 2010 to last two radiators yesterday after whole house refurb. Always reliable and helpful. Very reasonable prices and has overcome the many problems in my home professionally and swiftly. Dave is always friendly and I would and already have, recommended Dave to my friends and family. Thank you again Dave and team. See you next year for the boiler service.”
Mrs Steele, Leigh on Sea, 17th September 2013
"1st Call Services was used in a project for the Channel 4 production team in Harlow in February. David did a fantastic job and we would recommend him for future work."
John Alexander, Crackit Productions London
"David and his team were absolutely brilliant. David explained each stage of the job, advising us of our options along the way, and carried out a top-notch job, with a well performing, good-looking system and a tidy finish. David came round twice before the job - once to do the quote - which was well detailed and easy to understand and once to explain exactly what they would be doing, as the job was quite a big one.
They removed our old conventional boiler and radiators, flushed out the system and then fitted a new condensing combi boiler, new plumbing and new radiators, along with a scale inhibitor to keep the system running efficiently. This was not an easy job, as the house and previous system were old, complicated and access was often difficult, but David and team worked like Trojans to get it all done, and were cheery and helpful throughout. We are 2 females and felt entirely comfortable with having these guys in our home, supervised or not. I would recommend to anyone - David Ryther and the rest of 1st Call Services do exactly what it says on the tin - prompt, friendly, reliable."
Gillian Cameron, Southend
"After checking out 5 other companies we decided to use 1st Call, not because they were the cheapest as they were not, but just at how thorough they were at first meeting, so much so I thought seriously... how long does it take, but now looking back I should have thought least they were checking everything out unlike some of the others that quickly looked in cupboards, loft and rooms and went. They turned up promptly as arranged on Thursday morning and were all completed by lunchtime on Fri. They carried out a new boiler system fit with extras."
Sarah Anderson, Westcliff on Sea
"On realising our back boiler was no longer up to the job we decided to invest in a new boiler but didn’t have a clue who to call. I had heard the 'trust a trader' advert on the radio and researched a local tradesman. I will be honest, I do not like people in my home that I do not know so it was with much relief when David called round and was very professional and talked me through the work we needed doing. We arranged for the work to be done and I am very happy with the outcome. Very friendly and hardworking team that I would recommend. Thank you."
Dawn Allen, Canvey Island
"This was an emergency call out and Dave turned up within an hour, when he discovered the fault he was straight on the phone to a supplier and immediately went to get the part, he returned an hour or so later and completed the repair. He told me straight away what the cost would be and not once did he try to persuade me to have any other services I didn't require. He and his colleague were very professional and I would not hesitate recommending him to anybody. Very refreshing to find an honest tradesman these days."
Alan Hambleton, Rochford
"On initial quotation David visited the house and explained clearly the existing heating system and what was required. Including all the possible options and his recommendations. He also mentioned where cost savings could be made when replacing the boiler and for future efficiency. On the day of installation he and his colleague ensured disruption and mess was kept to a minimum and all refuse from the day was removed. Both did a very professional job and spent time to explain how the new system worked, guarantees and future service. Excellent throughout."
Spencer Atkins, Benfleet
"We required a full central heating system and shower for the house we had just moved into. The property had no system at all, so were starting from scratch. David came round to look at the house and recommended a combi boiler. He provided a competitive quote and was able to start the job within the month (important as mid-November and getting colder).
We had two other quotes, one cheaper and the other more expensive, but were impressed by David's attention to detail during the visit, so decided to go ahead. He was able to start the work a week later and estimated three days to complete it. This was done as promised. All through the job we were kept well informed of progress and the house was very tidy at the end of each day, with minimum disruption.
We are very pleased with the work and the care taken with the house during the job.
We would certainly recommend 1st Call and David as we believe he did a thoroughly professional job."
Ruth & Colin Braysher, Brentwood
Just had my 1st shower with the new combi boiler, it was fantastic, super hot and just as fast as a power shower, fantastic!!
It was a pleasure having you and Mark here today, I couldn’t be happier with the work you both did and the manner it was carried out in, and I would have no hesitation recommending you to any of my friends, and I certainly will be should the need ever arise.
Best regards and Thanks again."
"I want to thank you for the service you provided. We can now look forward to a warm and comfortable winter. The radiators are so much more controllable and efficient, the hot water is voluble and rapidly heated enabling the whole family to bathe, shower and allow use of the washing machine in the meantime.
However, it’s not just the central heating system I am pleased with. The way you dealt with any obstacles that normally arise in any job, and the confidence you instilled in us was comforting. I was expecting to have a lot of clearing up to do after such a big job, but the place was even tidier than before you came.
For many years now we have been faced with tradesmen that just do the job in hand and expect the customer to prepare and clear away. Being able to leave everything, from start to finish, in your capable hands was a welcome relief. So thank you, for the work, the service and the honest dedication you showed."
Garth B Gregory, Waltham Abbey
"Just wanted to say what a great service you provide - fast and friendly, with clear explanation of what needs doing, and lots of helpful advice even after the work is complete. Our new boiler is great, the work was done in a day and it cost about 25% less than it would have if we'd used British Gas. I'll definitely recommend you to others."
Steve Fenton, Basildon
"I would like to thank you for providing our boiler replacement, a quality service, at a sensible price.
You were happy to supply and fit the boiler that I had chosen, which together with the top quality controls supplied and fittings has resulted in a first class job.
You are a true craftsman who cares about the quality and appearance of the job. I would have no hesitation recommending your company in the future.
I wish you every success, thanks once again for a job well done."
Peter Steele, Thorpe Bay
"I would like to thank you and your staff for providing and installing my new boiler, which is very efficient and more economical. It was a pleasure to have someone working in our home who was very professional, arriving promptly and carrying out the work efficiently with very little disruption.
I would recommend your company to all my family and friends."
P. A. Tye, Loughton
p.s. the work was carried out in the time stated and the price quoted.
"Many thanks for the installation of our new boiler system. The work was carried out in a very efficient, clean manner and David and his assistant were friendly, polite and did a very good clearing up operation.
Our Solar Panels have fitted well in into the new system and we look forward to a long and happy relationship with 1st Call Services."
Colin Bedford, Wickford
"I just wanted to say ‘thank you’. From start to finish your work and professional service was great.
I have already recommended you to a few of my friends as I know they too will be more than satisfied with the standard of work you provide."
Georgina Evangelou, Enfield
"I wish to record my satisfaction with the installation of my new condensing boiler by David Ryther of 1st Call Services. He provided a detailed estimate, carried out the work professionally and at all times was courteous and considerate. The installation was not straight-forward and took longer to complete than expected but he did not deviate from his estimate. I have no hesitation in recommending David to anyone in need of a good plumbing engineer."
Betty Bethell, Harlow
"David / 1st Call Services have carried out several plumbing jobs for me ranging from boiler servicing to boiler installation. In all cases the service has always been very prompt and polite. The boiler installation had to be carried out within a very tight time scale and David / 1st Call provided the estimate promptly. This was then followed up by a very efficient installation. I have and will continue to recommend him / them."
Allan Cox, Epping
"Having been very badly let down in the past, whilst having some minor changes made to our heating system, I was very nervous indeed about choosing a contractor to install a replacement system. So, I did A LOT of homework - and have been very well rewarded for my efforts.
One thing which particularly struck me about this firm was a comment on the web site - i.e.: Our business is best described as being large enough to cope, but small enough to care. These are not empty words, a fact which David (the Proprietor) demonstrated from start to finish.
David was the last tradesperson my wife and I consulted for advice, so we already had a lot of (conflicting) information at our disposal when we first met him. Before suggesting possible solutions, David did an extremely thorough inspection of our existing system. He discussed his recommendations with us, at quite some length, and invested a considerable amount of his time listening to - and, more importantly, responding to - our views.
After a number of telephone conversations, exploring possible options and ironing out the details, David provided written specifications and quotations. Once my wife and I had considered these, David visited us again - to ensure we knew exactly what to expect.
The three of us agreed that the whole of our central heating and hot water system would be replaced, with the exception of the downstairs pipe-work and a couple of radiators. We all agreed that replacement of these components would be unnecessarily expensive and - more significantly from our perspective - unnecessarily disruptive. As some of the other contractors we had consulted seemed to pay no more than lip-service to our opinions, speaking with David was very refreshing indeed.
Having agreed our requirements, David said that he expected to complete the work in 3 days. This seemed very optimistic indeed - even after he had made an early start, with two other men, on the day promised. By 5 p.m. on day 2, my wife and I had resigned ourselves to AT LEAST two more days. However, David was right and we were wrong!! He and his team worked (HARD!!) for around thirteen hours that day and we were amazed by the amount of work completed - particularly during the final 3 hours or so.
Even though David arrived alone on the final day, because the man he had booked to help him was unable to work, the installation was still completed around tea-time on Day 3 - much to our surprise.
This was a substantial piece of work, which was not without some snags. David and his team were professional, cheerful and friendly throughout - taking every obstacle (including me - I was a VERY inquisitive customer!!) in their stride. Furthermore, all the work was very well planned, which minimised the disruption to our family.
Having read the small print in quotations provided by larger contractors, I expected to be left with quite a bit of making good to do myself, after completion of the work. I was very pleasantly surprised - even some unavoidable damage to the external rendering, which I expected to be (at best) patched up, was finished to a very high standard indeed. From start to finish, the quality of workmanship and the efficiency with which the work was undertaken far exceeded our expectations.
Having been let down so badly in the past, my wife and I were tempted to spend quite a lot more money for the apparent security offered by a large, national organisation. Thankfully, we resisted that temptation and chose this firm - based on our assumption that a man who had paid so much attention to detail when considering our requirements, would be equally conscientious when doing the work. He was!! You do not have to worry about the small print with this firm - partly because there is none and partly because David appears to be willing to do whatever it takes to ensure customer satisfaction.
David, I am sorry it has taken me almost 6 months to get around to rating your work. I kept putting it off, knowing that I could not hope to do justice to your efforts without investing quite a lot of my own time, in return. However, on the positive side, I am writing this in a very warm office on a cold winter day, so these comments are not based on our first impressions alone. We can honestly say that this is our coziest winter in 19 years - i.e., since we moved into this house. Money well spent!!!
Thanks David - you have restored our faith in your profession. We are delighted with the boiler you recommended - and we are confident that you have done everything possible to provide us with a reliable system, for many years to come. It would seem that there are some very difficult times ahead, especially for self-employed people such as yourself, but you deserve to prosper and we sincerely hope that you do.
In conclusion, we believe that large enough to cope, but small enough to care is, indeed, a reliable description of your firm. Thanks again for all your efforts."
Graham Nicolle, Chelmsford
"1st Call Services fitted us with a new Combi Boiler when our old back boiler finally gave up. David and the team were excellent from start to finish, providing us with support and advice the whole way through. We were so pleased that we also asked him to fit a new shower and a radiator in our loft room for us. All in all, a great job - David and the team are fast, friendly, and neat and tidy; we were amazed at how little the house was disrupted during the works. We'd have absolutely no hesitation in recommending 1st Call Services to our friends and family. Thank you."
Nick & Catherine Duggan, Ongar
"I wanted to write to thank you for the high quality of work you carried out for us, in removing the old boiler and fitting a new Worcester Bosch 24Ri boiler, new hot water cylinder, etc, etc.
We were particularly impressed with your courteous and professional approach and for the information that you provided to us, throughout.
You worked late into the evening to ensure that our very dirty radiators were fully and effectively flushed out and we are very pleased with the performance of the new system.
Please feel free to use this feedback to promote your services, if you wish."
Mark and Rachael Crawley, Buckhurst Hill
"I received fantastic advice about the job from 1st Call, which was reassuring and convinced me to choose them above the other quotes. The work was top quality and I could see that they really cared about doing it right over the 2 days it took. It was a complex job and it was done with minimal fuss and they worked really hard to complete on time so I was actually never without hot water unlike the other quotes. Overall, I am very pleased with the end result. I now have hot water on demand and my heating bills will be less. It was a pleasant experience as they were always willing to explain what they were about to do if you asked and any other questions about boilers! You always felt they were in complete control even though the job presented a number of challenges."
Kite Yik, Ashingdon