Which Trusted Trader and Worcester Bosch Accredited Installer

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Let Customer Down & Knock on Effect

Oct 15, 2019

Serviced a long standing customer's boiler in Eastwood today.  Last year we failed to reply to her service request in the timely manner that we pride our selves on.  

As well as servicing her Worcester Bosch boiler we also fitted it 6 years ago and fitted a full heating system for her son 2 years ago. 

In conversation she told me that she used another company last year to service her boiler and on the strength of being happy with the boiler service she recommended them to her mum to replace her boiler.  The outcome was that her mum has now had a very poor quality boiler poorly fitted by this company.  There have been multiple issues which the company has not dealt with.  I know of the company, as I now have another customer who also had a boiler very poorly fitted by them.  I am not prepared to name the company as the owners of rogue companies tend to be very nasty people.

In conclusion I feel very sorry for my customer's mum and feel a degree of guilt knowing that had I responded promptly to my customer's service request then it would have been us that would have fitted her mum's boiler which would have been fitted to a high standard and her mum would have avoided all the stress.  She would also now be the proud owner of a Worcester Bosch boiler with the peace of mind of knowing that it is covered by a 10 year no quibble parts and labour guarantee from Worcester Bosch.

Sad day

Regards

David Ryther (proprietor)

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